Terms for Suppliers
Last updated: 2026-03-02
1. Supplier onboarding
Suppliers must complete registration and approval. You warrant that your business and product information are accurate and that you are authorised to sell the listed products and services. We may suspend or terminate your supplier account for breach of these terms, prohibited conduct, or to protect the platform or users.
2. Platform intermediary and supplier responsibility
V-Intellect acts as an intermediary only. You are the seller of record for your products and services. You are solely responsible for the accuracy of listings, fulfilment of orders, quality and safety of goods or services, compliance with applicable law (including the CPA and ECTA), and all customer communications and disputes relating to your sales. We do not guarantee or warrant any transaction between you and a buyer.
3. Listings and fulfilment
You must keep listings accurate and fulfil orders in line with your stated terms. You are responsible for delivery, returns, and refunds in accordance with your policy and applicable law. Failure to fulfil may result in account suspension or removal from the platform.
4. Commission disclosure
Platform commission applies to qualifying sales as set out in your supplier agreement. The commission rate (currently 15% unless otherwise agreed) is disclosed before you list. Commission is calculated on the transaction value and deducted in accordance with our payment and payout policies. You receive the remainder after commission and any payment gateway fees.
5. Payment gateway disclaimer
Payments may be processed by third-party payment providers (e.g. Stripe, PayFast, PayPal). We are not responsible for the availability, actions, or policies of these providers. Disputes relating to payment processing should be raised with the relevant provider and/or us as appropriate.
6. Account suspension rights
We reserve the right to suspend or terminate your supplier account without prior notice where we reasonably believe you have breached these terms, engaged in prohibited conduct, or where required by law or to protect the platform or users. You may appeal by contacting info@vintellect.co.za.
7. Limitation of liability and indemnity
To the fullest extent permitted by law in the Republic of South Africa, V-Intellect shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform or your transactions with buyers. Our aggregate liability to you shall not exceed the commission we have received from you in the twelve (12) months preceding the claim, or R5,000, whichever is lower. You indemnify us against any claims, losses, and costs arising from your listings, sales, or breach of these terms.
8. Governing law and jurisdiction
These terms are governed by the laws of the Republic of South Africa. Disputes are subject to the exclusive jurisdiction of the courts of the Republic of South Africa.
9. Contact
For supplier terms enquiries contact info@vintellect.co.za.